Állás   (Főállás)katt ide az it2it.hu főoldalához
Application Performance Manager SAP
(Location: Budapest with areoun 30% travelling abroad.)
The role purpose includes tasks in the following areas: Service Level Management, Application Service Delivery, Financial Performance Management and Change Management Process.
Privát kapcsolatfelvétel  
Cégadatok
NévAB InBev
RégióBudapest vagy környéke
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Email címeszter[pont]mocsan[kukac]inbev[pont]com
Egyéb elérh. kapcs.felvétel után 
Honlap címehttp://www.ab-inbev.com/
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Egyéb céges információk
 Kattints ide a cég profiljának megtekintéséhez
Általános információk
Általános elvárások 
University degree level or equal by experience, combining Information Technology and deep Business Knowledge
  • Basic knowledge of SAP APO and Supply Planning business processes
  • Understanding of SAP modules and technology
  • Business and IS experience
  • Experience in Service Management with off-shore outsourcing partners
  • Strong negotiating and influencing skills (often dealing with fluid/complex organizational situations)
  • Strong persuasion skills
  • ITIL Service Management International Standard
  • Having a good understanding of IS and IS/IT technology trends
  • Willingness to travel frequently
Kiegészítő információk 
Role purpose/Responsibilities Service level management:
  • Give shape to the Business Process Lead-supplier relation, creating and guarding of agreements between Business Process Lead and application services organization and actualizing these agreements
  • Cooperate with the Business Process Leads to determine the points in time at which the services have to be delivered
  • Supply necessary input to Contract and Quality Manager in case of Contract Changes
  • Validate Impact of Changes in the SLAs and be responsible for global alignment and implementation on Western Europe zone and Country level
Application Service Delivery:
  • Regulate and ensure the completion of requests and incidents by Application Support provider(s)
  • Follow-up root cause analysis
  • Track and monitor Application Services consumption and benchmarking execution
  • Guarantee overall Service Delivery Performance from Application Support provider(s) according to the agreed SLAs
  • Follow-up Application documentation status
  • Follow-up Expert User and End User Training Status
  • Review operational information to define methods for enhancing performance
Financial Performance Management:
  • Monitor, report status and benchmark of Application and Zone Consumption Factors in a monthly basis and predict possible increases or scope changes for budgeting purposes
  • Monitor and report status and benchmark of Application and Zone Cost Factors in a monthly basis
Change Management process:
Supervise the proper execution of all organizational and technical activities prior to a change implementation as prioritizing, sizing, impact analysis and deployment
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