Dynamic, results-oriented technical leader and analyst with excellent academic credentials and a wealth of hands-on experience impacting enterprise performance and revenues through expert IT operations and project management. Creative problem solver and c
Master of Engineering, Information Technology, University of Veszprem, Veszprem, Hungary
Master of Engineering & Economics, Corvinus University, Budapest, Hungary
(1) Leading a team of IT resources working on IT operations, like:
Service Management Team LeaderOperations Team LeaderMaintenance Team LeaderService Desk Team Leader (2) Project Manager
Milyen szakmai vizsgákkal rendelkezel?
ITIL v3 Foundation Certificate, Budapest, Hungary
Milyen jelentősebb szakmai tanfolyamokon vettél részt?
Management Training Courses, GBS Academy, Szekesfehervar, Hungary
Project Management, Atlantis Child Trainer Co., Szekesfehervar, Hungary
Leadership & Management Training, Geneva, Switzerland
ITIL v3 Foundation Certificate, Budapest, Hungary
Megjegyzések a kompetenciákhoz
IT Project & Operations Management · Oracle ERP Applications · Data Management
Customer & Business Support · Client/Stakeholder Relationship Management
Multinational Operations · Budgets & Cost Control · Systems Upgrades/Migration
Diagnostics & Troubleshooting · Technical/End User Support · Process Improvement
Organisational Development · Policy/Procedure Compliance · Team Leadership & Mentoring
Change Management · Communication · Collaborative Teamwork · Client Satisfaction
Resource Allocation · Outsourcing · Strategic Planning · Negotiation & Issue Resolution
Hobbi, szabadidős tevékenységek
Sailing, tai-chi, swimming, bicycling
Application Services Lead
Direct a high-performing cross-functional team of 7 IT personnel which furnishes ERP system support and project management services to Alcoa business units across the world. Consult with internal clients to assess needs. Assign projects, coach/mentor staff and track progress to ensure on time, on budget delivery, in accordance with client requirements. Communicate/negotiate with clients, staff, management and international IT Lead colleagues to address concerns and resolve issues. Oversee audits, compliance and SOX activities. Lead staff meetings, assist with team member development planning and participate in staff performance evaluations. Personally handle selected critical projects.
Increased productivity and profits by initiating team building/brainstorming activities to increase staff engagement, eliminating least-valued services and decreasing overtime.Successfully spearheaded 2 major projects, including a 10-month ERP upgrade (supervising 20 internal and 50 3rd party team members) and a 14-month business intelligence project (3 internal and 50 3rd party workers), involving an ERP system used for finance, purchasing and manufacturing, with a client base of 4,000 end users, 40 SPAs and 8 business units.
2008- (24 hó)
Headed a group of 10 outsourced ERP system code developers based in Hungary and India. Oversaw the entire development life cycle, including requests, quotes, planning, design and testing, ensuring peak quality results within cost and deadline requirements. Managed human resource allocation/scheduling and a € 300-400K annual budget. Collaborated with internal clients, 3rd party management in India and other enterprise IT groups. Maintained close communication with all stakeholders to enhance knowledge sharing and deal swiftly with all problems, service/quote complaints and 3rd party issues.
Recognized for outstanding performance in achieving team profitability, optimizing service offerings, implementing effective processes and increasing customer satisfaction. Maintained head-count both in Hungary and India to allow for quick adjustments in times of crisis, and facilitated transitioning amongst 3rd party resources by instituting improvements in the knowledge transfer process.
2003- (72 hó)
ERP Project Database Administrator
Maintained the ERP system as part of the 24/7 data centre operations team. Installed and configured application components, upgrades and server software. Completed maintenance activities in alignment with established service windows. Tracked application usage/performance, utilized the Remedy ticketing system to monitor customer issues, and performed incident analysis/resolution. Coordinated 3rd party providers of 1st and 2nd level support services and assisted in outsourcing of other daily operations.
Handled successful projects involving Oracle ERP applications, including upgrades, HRMS implementation, RAC migration and Linux migration. Developed and implemented the department’s daily operational procedures and monitoring metrics. Instrumental in the successful completion of internal audits.
2000- (36 hó)
Furnished comprehensive remote and onsite consultation, technical support, incident analysis and issue resolution to European customers. Handled onsite technical support for Oracle applications implementation at GE Power Systems in Budapest.Provided technical consultation to satisfied Oracle customers in Northern Italy and Lausanne, Switzerland.
Vállalt munkavégzési típusok, rendelkezésre állás
Vállalt heti óraszám
Nettó díj elvárás
[nincs megadva munkavégzési típus]
Rendszerfelügyelet - Egyéb rendszerfelügyelet
Operatív ismeretek - Folyamatszervezés
Területek - ERP
Operatív ismeretek - Koordináció
Projekt menedzsment - Tipikus projektméret
15 beosztott v. több
Projekt menedzsment - Tapasztalat
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