Educated to degree level in Information Technology or any related science. UML 2.0 knowledge Windows or Linux knowledge Database basic knowledge (any major DB); Knowledge of Object Oriented Languages (Java or C++) at a level in which the code at least is understood; Excellent communication skills is essential; Fluency in English
Technical: Our ideal candidate has a great love for software technology. He/she will have acquired skills as a software developer, designer, or software testing professional or alternatively will have the basic skills in order to be able to grow into one of these areas.
Support: This should be firmly embedded in your character. The desire to help and not give up before a solution has been found is of paramount importance. Committed to customer satisfaction, dedicated to service.
Engineer: You think in innovative ways and are focused on solutions. You will identify bugs and develop effective workarounds so that our customers will be back in business in no time at all.
Responsibilities: The support engineer is a strong team player but also a strong individual who can independently, and in a team, efficiently resolve customer issues. It is the task of the support engineer to troubleshoot and help customers find work around for problems or issues they encounter with our tools, to escalate to development where necessary or to duplicate customer issues for filing defects. Documentation of customer problems, resolutions or work-around is an essential aspect of the job.
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