Experienced Support Analysts and individuals who know Dynamics AX Finance modules inside out and are invited to apply to the Support Analyst vacancies at a multi-national business based in Central London. Up to £60k basic salary.
A profil tulajdonosa munkaerő-közvetítéssel is foglalkozik
Experienced Support Analysts and individuals who know Dynamics AX Finance modules inside out and are invited to apply to the Support Analyst vacancies at a multi-national business.
This is an excellent opportunity for a Support Analyst to build a career with a global business leader and support the development of a finance centre of excellence. You will be responsible to provide 2nd line functional support to EMEA finance community.
Our client is implementing a global ERP system, MS Dynamics AX and requires individuals with strong problem solving and analytical skills with functional knowledge of MS Dynamics AX ERP finance modules to work with a global support team and specifically focus on Finance Users in EMEA region. Fluent English is required and a 2nd European language is highly desirable.
Providing day-to-day support to solve AX related queries from the EMEA business.Using the support system, SCSM, to document and update support incidents to the required level as set out by the Global Support function.
Providing phone, email and Lync support to resolve as many user incidents as possible.Working closely with the global support team to raise incidents to the next level of support where required (3rd line).
Managing incidents that have been raised to 3rd line support and communicating back to users when this happens.
Providing post go-live 2nd line support, working with business readiness lead and super-users as required.
Functional knowledge of MS Dynamics AX ERP in finance modules.
Ability to liaise with stakeholders from all levels of the business.
Ability to quickly understand business context and operations.
Strong problem solving and analytical skills.Ability to execute weekly plans and meet support objectives.
Excellent communications skills.
A team player and inspires trust from his/her colleagues.
Fluent English required with ability to speak 2nd language preferred (one of French/Spanish/Italian/German).
Applicants without the required knowledge to support users with queries relating to AX Finance modules will unfortunately not be considered for this role.
To find out more information or to be considered for this opportunity, please contact with a copy of your CV.
The selection process will incorporate a formal interview, an assessment of the applicant’s competencies, as well as obtaining written references from previous clients/employers.
Elvárt kompetencia ismeretek
Ágazati ismeretek - Pénzügy
Pályázott szerepkör - Support-os
Pályázott szerepkör - IT tanácsadó
Tapasztalat - Support-os
Tapasztalat - IT tanácsadó
Kommunikációs képességek - Írásbeli
Kommunikációs képességek - Szóbeli
Nyelvtudás - Angol
ERP - Microsoft ERP
Területek - ERP
Hozzászólások - hozzászólok PUBLIKUSAN
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